Terms and Conditions

Terms and Conditions for Threzo.com

These are the terms and conditions governing the use of this website and the agreement that operates between you and Zelorra Online Private Limited (CIN: UP52599UP2020TC129410), having its registered office at 2nd Floor, Clyde House, Office No. 9, B, 128, The Mall Rd, Kanpur, Uttar Pradesh 208001 (hereinafter, "we", "us", or "our"). These terms ("Terms") set out the rights and obligations of all users ("you" / "your") and those of Threzo.com (the "Vendor") regarding the goods/services offered through this website.

By using this website or placing an order through it, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the website or place an order.


Use of Our Website
  • You may only use the website to make legitimate inquiries or orders.
  • You will not place false, fraudulent, or speculative orders.
  • You must provide accurate and complete contact details.
  • You confirm you are at least 18 years old and legally capable of entering binding contracts.

Service Availability

Our products are available for worldwide shipping.


Contract Formation
  • No contract exists until we accept your order.
  • Upon order placement, you will receive an Order Confirmation email.
  • The contract is formed when we issue the Invoice and confirm shipment via Shipment Confirmation.
  • We may verify orders through call or email and reserve the right to cancel unauthentic orders.
Product Availability
  • Orders are subject to product availability.
  • If items are unavailable, we will cancel your order and issue a refund (prepaid orders).
  • For cancellations requested by the customer, refunds are issued via Gift Cards only.
Order Refusal
  • We may withdraw products or cancel orders at our discretion.
  • We are not liable for any withdrawal, cancellation, or changes to our website or content.
Right to Cancel
  • You may cancel your order before dispatch.
  • Refunds are provided as Gift Cards and wallet.
  • Items must be returned in original condition with packaging.
  • Customized or unwrapped items are non-returnable.
Delivery
  • We aim to deliver as per estimated timelines barring unforeseen circumstances.
  • Rs. 50 shipping fee applies to orders below Rs. 2,500.
  • For international orders, customs duties may apply.
Undeliverable Packages
  • After three failed delivery attempts, the order will be returned.
  • A credit will be issued in the Threzo wallet for prepaid orders.
Risk and Ownership
  • Risk transfers upon delivery.
  • Ownership transfers upon full payment.
  • Customers must inspect packaging before accepting.
Coupons and Vouchers
  • Usage is subject to our discretion.
  • Not valid during sale periods.
  • We reserve the right to disable coupons at any time.
Manufacturing Defects
  • Report within 30 days of delivery.
  • Issues raised after this period will be subject to our discretion.
Pricing and Payment
  • Prices include taxes.
  • We reserve the right to correct pricing errors.
  • Payments are accepted in INR only.
  • Payment options: Prepaid (via payment gateway) and COD (limited methods).
  • Refunds only upon receipt of payment in our verified account.
Gift Cards
  • Valid for 6 months; bearer card; redeemable online/offline.
  • Non-refundable, non-redeemable for cash.
  • Lost/stolen cards not our responsibility.
Returns Policy
  • 7-day return window.
  • Exchanges subject to size availability.
  • No returns for sale items, only exchange.
  • Refunds issued within 7-10 working days.
  • COD charges non-refundable.
Liability and Disclaimers
  • Our liability is limited to the purchase price.
  • Not liable for indirect losses.
  • We do not guarantee website accuracy or security.
Intellectual Property
  • All content is owned by us or licensors.
  • You may only use content for personal use.
Communication and Notices
  • We may communicate electronically.
  • Notices are deemed served when posted, emailed, or after postal delivery.
Transfer of Rights
  • You may not assign the contract.
  • We may assign or subcontract our obligations.
Force Majeure
  • We are not liable for delays caused by events beyond our control.
Severability
  • If any clause is found invalid, the remainder remains in force.
Entire Agreement
  • These Terms supersede all prior agreements.
Right to Amend Terms
  • We may revise these Terms at any time.
Law and Jurisdiction
  • Governed by Indian law.
  • Disputes subject to Indian courts.
Privacy Policy
  • Your data is used only for transactions and service.
  • We do not sell your personal information.
  • We may share info only if legally required.
Marketing Communication
  • By subscribing at checkout, you consent to receive marketing communication via SMS, email, WhatsApp, etc.
Contact

For any queries or clarifications, please contact us at support@threzo.com or through our website contact form.